Every set bought at Brickraft is covered for 90 days from delivery against problems that come from the box, not from the build: pieces missing from a sealed bag, pieces that arrive broken, cracked or misprinted, a missing or damaged instruction booklet or sticker sheet, and similar faults in materials or manufacturing.
LEGO runs its own replacement-parts service, and its terms are set by LEGO. Brickraft is an independent retailer, so we do not promise a brand warranty: our 90-day warranty covers every set we sell, and we handle the claim with you directly at support@brickraftofc.com.
Email support@brickraftofc.com with your order number, the set number, a short description of the problem and clear photos of the pieces or the bag numbers concerned. We reply within one business day. If the claim is approved we refund the set to your original payment method or, when the same set is still available, send you a replacement — your choice. You do not ship anything back.
Email support@brickraftofc.com — we answer within one business day, Monday to Friday, 8 AM to 6 PM Eastern Time.